Expanding a business is the dream of every aspiring entrepreneur. However, this is not an easy goal to accomplish. Both your product and customer service should be up to the mark so that nothing can ruin your brand image.
Currently, virtual numbers are considered the key to providing outstanding customer service globally. The reason being is they make you available round the clock without costing too much.
If you are not familiar with the virtual number term, we would like to inform you that it is nothing but a cloud-based number that helps you route customer calls to the right department.
Let’s learn how virtual numbers help you run your business globally with the utmost ease:
Promises awesome support experience
Customers don’t like to wait when they place a call to get help from the brand, especially when there is an emergency.
In addition, the situation gets worse when they end up in the wrong department after waiting so long for their chance to speak.
It leads to frustration, which eventually results in call abandonment and customer turnover.
Here, investing in virtual Indian numbers gets crucial because they enable your brand to deliver immersive voice support 24/7. The best part is customers reach the right agents in their first attempt, which, in turn, results in fast and impeccable solutions.
Delights you with scalability
If you are investing in a virtual number in India, you are likely to enjoy high scalability. Service providers like Knowlarity let you purchase additional modules whenever required.
This shouldn’t be taken lightly because when your brand starts growing, the number of customer calls is likely to increase. The only way to cope with high call volumes is to scale up your virtual number service.
Of course, you have to shell out some extra bucks to enjoy the luxury of scalability, but you shouldn’t let this factor hold you back because you will gain many benefits like high customer satisfaction, strong brand image, positive WOMM (word-of-mouth marketing), etc.
Saves a significant amount of money
Money is the most crucial thing that helps you keep your business in a pole position because the quality of your products and services improves in leaps and bounds when you make adequate investments.
And it is significant to keep a tab on the money flow, especially when you are targeting the global market. Otherwise, you might end up reaching the stage where the lack of money ruins your plans. Of course, offering customer support across the globe could be expensive for your business.
However, this is not the case with virtual Indian phone numbers because they are cost-effective as compared to traditional telephone lines.
In addition, they come with tailor-made packages, which makes things easier for you while choosing a plan. So, yes, you can offer top-notch voice support without going out of your budget if you have invested in virtual phone numbers.
For brands, it is imperative to be available all day. And night so that customers can get the product or service-related help when it is required.
And it is not an optional choice because of companies. That limits their customer support operations to business hours often facing backlash and struggling with customer retention.
The significance of 24/7 customer support increases significantly when you are expected to take care of global customers’ needs.
It is not mandatory that customers always come to you to discuss product/service-related issues. As they sometimes try to connect with the brand to learn about their new offerings. Here, not being accessible round the clock means missing out on potential sales opportunities.
With the help of this article, we have explained how virtual phone numbers can. Help you run your business globally efficiently.